One of the first things new families ask us is if they can drive out to visit and meet the puppies in person. It is a fair question. Picking a puppy is an emotional decision, and everyone wants to hold their new dog before they commit.
On our veterinarian’s advice, we do not do in-person puppy showings. We only show our puppies through video call. Here is why.
Parvo is everywhere in DFW
Parvovirus is very common in North Texas, and it is deadly to young puppies. It is spread through infected feces, contaminated soil, shoes, clothing, hands, and even car tires. A person can carry parvo into our home without ever knowing they walked through it.
Before a puppy has completed their full round of vaccines, they have almost no protection. Even one visitor tracking the virus in can cause an outbreak that costs us puppies. We have seen it happen at other breeders, and we will not put our litters through it.
Video shows you more than you think
We use FaceTime, Zoom, WhatsApp, and Google Meet. Whatever is easiest for you works for us. On a video call we can carry the puppy around, show you their eyes, their bite, their body, their movement, and their personality. You can ask us to pick them up, put them down, feed them a treat, or wake them from a nap. You can even meet the mother and littermates.
A lot of families tell us afterward that they got a better sense of the puppy on video than they would have in a short in-person meeting, because we take the time to walk through everything on camera.
Video also protects you from scammers
We want to say this clearly: whether you buy a puppy from us or not, please do not purchase a dog without seeing them on a live video call first. Scammers steal photos and videos from real breeders all the time. What they cannot fake is a live conversation. If a seller refuses a video call, walk away.
How pickup works
Once your puppy is old enough to go home, we meet you at our gate for pickup by appointment. That is when you finally get to hold them. If you cannot make it to Texas, we have a lap nanny who can hand-deliver your puppy or fly with them in the cabin.
It is a small trade-off for keeping our puppies healthy, and every family we have worked with has told us it was worth it once their puppy came home.